PAY YOUR UTILITY BILL ONLINE
We are currently experiencing an issue with accepting utility payments through the City’s website and are actively working with the payment processing company to resolve this issue.
In the meantime, you may use one of the following methods below to pay your utility bill.
Should you have further questions, please call us at (561) 845-4050 Monday through Friday from 8:30 a.m. to 5:00 p.m. or send email to: css@rivierabeach.org.
Thank you for your understanding.
WAYS TO PAY YOUR UTILITY BILL
Phone
Call 1-877-878-7406 at any time. Major credit cards, debit cards, and checking account may be used to make payments. Please have your City of Riviera Beach utility account number and customer identification number (CID) available.
Bill Pay Service through your Bank
Set up the City of Riviera Beach as a payee on your bank’s bill payment system. For the account number, please enter your utility bill account and customer numbers as shown on your utility bill and other required information. Your bank will remit your utility payment directly to the City of Riviera Beach. The City will then apply the payment to your utility account upon receipt of payment from your bank.
Mail
Payments must be in the form of check, cashier’s check or money order along with your bill payment stub. Do not mail cash.
Please mail to:
City of Riviera Beach
P.O. Box 916035, Orlando, FL 32891-6035
City Hall Lobby Service
City Hall Lobby – 600 W. Blue Heron Boulevard, Monday through Friday, 8:30 a.m. to 4:30 p.m.
Cash, major credit cards, debit cards, checks, cashier’s checks and money orders are accepted.
Kiosks
• City Hall Lobby – 600 W. Blue Heron Boulevard, Monday through Friday, 8:30 a.m. to 5:00 p.m. Cash, major credit cards, debit cards, checks, cashier’s checks and money orders are accepted.
• City Hall Drive through – On the west side of City Hall, 600 W. Blue Heron Boulevard, available 24 hours per day, 7 days per week. Major credit cards, debit cards, checks, cashier’s checks and money orders are accepted. Cash is not accepted.
Payments at the kiosks are processed on the next business day.
Drop Box
Located at the west side of City Hall, 600 W. Blue Heron Boulevard, available 24 hours per day, 7 days per week. Payments must be in the form of checks, cashier’s checks or money orders along with your bill payment stub. Cash should not be placed in the drop box. Payments placed in the drop box are processed on the next business day.
HOW TO READ YOUR UTILITY BILL
Learn about your utility bill and how to read your utility bill. To view an easy-to-read utility bill sample, which includes the definitions of the terminology on your utility bill, please click on the link below.
WATER SMART PORTAL
The City provides WaterSmart as a tool for its customers to view and understand their recent water use in gallons, compare current and past household usage, and find water and money savings tips with step-by-step guidance. Customers may choose to receive your water report and other notifications via email, phone or text.
To get started, you will need your Customer number and your zip code. Your Customer number is on your utility bill from the City. If you have any questions, please contact the City at (561) 845-4040 for assistance.
Once registered, your free, customized WaterSmart dashboard provides ways to reduce water use and lower bills while doing your part to ensure water conservation. Learn about your water use, compare to similar households in your neighborhood and discover ways to save water and money.
Click on the link below to access the WaterSmart portal.
UTILITY ASSISTANCE PROGRAM
The City of Riviera Beach Utility Assistance Program (UAP) is to help low income senior citizens, disabled veterans, and disabled residents with financial assistance in paying their utility bills. Senior citizens, disabled veterans, and disabled residents’ incomes are mostly fixed and an increase adversely affects low income resident’s ability to pay their utility bill. The program is designed to provide financial assistance to low income senior residents as well as disabled veterans and disabled residents who meet the eligibility requirements of the UAP. Please click on the link below the access the application form and for other important information, such as eligibility requirements, required documentation, and application process.
CUSTOMER SERVICE
If your service is disconnected, please call us at (561) 845-4050 Monday through Friday (excluding City holidays) 8:30 a.m. to 4:30 p.m.
• Phone: (561) 845-4050
Monday through Friday (excluding City holidays)
8:30 a.m. to 5:00 p.m.
After hours service for water reconnections
Monday to Friday 5:00 p.m to 7:00 p.m.
Weekends and City holidays 9:00 a.m. to 7:00 p.m.
• Phone: (561) 845-4187
Emergency after hours for water breaks and sewer back ups
• Email: css@rivierabeach.org
• In Person: City Hall, 600 W. Blue Heron Boulevard
Monday through Friday (excluding City holidays)
8:30 a.m. to 5:00 p.m.