Overview Business/Administrative Operations Geographic information System (GIS) Network Operations Systems Operations Policies & Procedures
The Business/Administrative Operations Division is also responsible for fulfilling the information and service needs of the City by providing leadership in acquiring, deploying, and maintaining high quality, cost-effective and timely solutions. Software applications are one of the most critical technology assets in the City. The effective selection, implementation, and management of the City’s software applications are critical in attaining a high level of employee productivity, cost-effective service delivery, efficient business process, and a return on the City’s technology investment.
The Business/Administrative Operations Division supports the following areas that are described below:
The team supports over 200 applications used throughout the City. There are two main categories of software applications:
The relationship between enterprise applications, as well as between enterprise and departmental business applications, has been inconsistent due to incompatible technologies and decentralized software selection in the past years. The Information Technology Department is implementing a standard approach for future software applications to maximize interoperability and minimize support costs.
600 W Blue Heron Blvd West Palm Beach, FL 33404
Phone: (561) 845-4028 Email: infotech@rivierabeach.org
Chris Gay Chief Information Officer
Email address: cgay@rivierabeach.org Phone: 561.845-4028
Security Analyst:
Open Phone: 561.845-4028
System Administrator: Keith Hampshire
Email address: khampshire@rivierabeach.org Phone: 561.845-4028
System Administrator: Stephen Aitcheson Email address: saitcheson@rivierabeach.org Phone: 561.845-4028
Network Administrator: Wyllem Marcello Email address: wmarcello@rivierabeach.org Phone: 561.845-4028
Network Administrator: Duane Forrester Email address: dforrester@rivierabeach.org Phone: 561.845-4028
Lead Technician: Ryan McConnell
Email address: rmcconnell@rivierabeach.org Phone: 561.845-4028
Information Services Technician: Donald Edman
Email address: dedman@rivierabeach.org Phone: 561.845-4028
Information Services Technician: Anthony Pontarelli Email address: apontarelli@rivierabeach.org Phone: 561.845-4028
WebMaster / IT Specialist: Open Phone: 561.845-4028