Overview Business/Administrative Operations Geographic information System (GIS) Network Operations Systems Operations Policies & Procedures
The Network Operations Division provides Network Services support. These services maintain the City’s network infrastructure, which is based on Ethernet and consists of two core routers connected via a 1Gbps wide area network (WAN) fiber link and its 9 remote sites. The Network Operations Division is responsible for the City’s wireless support, network security, and telecommunications system and firewall configuration including intrusion prevention and intrusion detection through monitoring of the City’s network traffic. The Network Operations Division is also responsible for the administration of secure remote access for employees and vendors. The Network Operations Division also provides after-hours support primarily for Police and Fire Departments. Service levels for response to these departments are determined based on the severity of the incident.
600 W Blue Heron Blvd West Palm Beach, FL 33404
Phone: (561) 845-4028 Email: infotech@rivierabeach.org
Chris Gay Chief Information Officer
Email address: cgay@rivierabeach.org Phone: 561.845-4028
Security Analyst:
Open Phone: 561.845-4028
System Administrator: Keith Hampshire
Email address: khampshire@rivierabeach.org Phone: 561.845-4028
System Administrator: Stephen Aitcheson Email address: saitcheson@rivierabeach.org Phone: 561.845-4028
Network Administrator: Wyllem Marcello Email address: wmarcello@rivierabeach.org Phone: 561.845-4028
Network Administrator: Duane Forrester Email address: dforrester@rivierabeach.org Phone: 561.845-4028
Lead Technician: Ryan McConnell
Email address: rmcconnell@rivierabeach.org Phone: 561.845-4028
Information Services Technician: Donald Edman
Email address: dedman@rivierabeach.org Phone: 561.845-4028
Information Services Technician: Anthony Pontarelli Email address: apontarelli@rivierabeach.org Phone: 561.845-4028
WebMaster / IT Specialist: Open Phone: 561.845-4028