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Network Operations

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The Network Operations Division ensures that the data network, telecommunications, and security systems are available to enable the City to provide essential services to their community. 

Service Delivery Areas

The Network Operations Division provides Network Services support. These services maintain the City’s network infrastructure, which is based on Ethernet and consists of two core routers connected via a 1Gbps wide area network (WAN) fiber link and its 9 remote sites.

The Network Operations Division is responsible for the City’s wireless support, network security, and telecommunications system and firewall configuration including intrusion prevention and intrusion detection through monitoring of the City’s network traffic. The Network Operations Division is also responsible for the administration of secure remote access for employees and vendors.

The Network Operations Division also provides after-hours support primarily for Police and Fire Departments. Service levels for response to these departments are determined based on the severity of the incident. 


Contact Information

600 W Blue Heron Blvd
West Palm Beach, FL 33404

Phone: (561) 845-4028


Department Staff

Interim Chief Information Officer:

Pierre Smith


Security Analyst:

Maxwell Cooper

System Administrator:
Keith Hampshire


Network Administrator:

Timothy Jackson

WebMaster IT Specialist:
Wyllem Marcello

Information Services Technician:
Stephen Aitcheson

Information Services Technician:
Donald Edman

Information Services Technician:
Anthony Pontarelli

Information Services Technician:
Ryan McConnell